August Office Services Update
Back on June 15, 2020 my constituency offices began re-opening for in-person services subject to the same precautions that we are seeing around our communities.
My staff have been working continuously throughout the Covid-19 pandemic by phone or by email. Many of the cases we have been working on have been related to the Canada Emergency Response Benefit and helping constituents navigate the many programs announced by the federal government over the past 5 months.
We are still awaiting further direction regarding our passport application screening services, however, Passport Canada has resumed mail-in service if you need a passport in more than 30 days and are providing some in-person services (by appointment only) if you need a passport in less than 30 days. Additionally, if your passport expired on or after February 1, 2019 you now have an additional year to renew your passport, rather than applying for a new one. This means you can wait to renew it. You can do so any time within 2 years of the expiry date. If you require any assistance with completing your passport application or renewal, please do not hesitate in contacting either office for assistance.
Service Canada, as well as other federal departments, are beginning a gradual and safe reopening of in-person locations across the country for key services such as Employment Insurance, Canada Pension Plan and Old Age Security, Social Insurance Numbers and Passports for critical travel.
While my offices are currently open by appointment, we are in the process of fully reopening to allow for unscheduled drop-ins, while observing Public Health recommendations.
We appreciate your patience and understanding as we work together to re-open our full services to you. – Bruce